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Shipping Policy

1. Shipping Across the UAE

We offer fast and reliable shipping services across the UAE. We aim to deliver your products as quickly and safely as possible. Our delivery service covers all major cities and remote areas in the UAE, so you can trust us to get your order to you wherever you are.

We work with local logistics companies to ensure timely and safe deliveries. We continuously evaluate and improve our shipping processes to meet the needs of our customers.

2. Shipping Timeline

  • Standard Delivery: Our standard delivery service usually takes 2–5 business days to process and deliver your order within the UAE. Delivery time may vary depending on your location and the availability of the products ordered.
  • Expedited Delivery: For urgent deliveries, we offer expedited shipping at an additional cost. Orders placed before 2:00 PM on a business day will be shipped the same day. Expedited delivery usually takes 1–2 business days depending on your location.
  • Orders placed on weekends, public holidays, or during peak seasons (such as holidays) will be processed on the next working day.
  • We will notify you via email or SMS of any unexpected delays, including tracking updates for your order.

3. Shipping Charges

  • Free Delivery: We offer free delivery on orders above AED 250.
  • Standard Delivery Charge: Orders below AED 250 will incur a delivery charge of AED 20.
  • Express Shipping: If you opt for expedited delivery, the charges will vary based on the location and size of the order. The exact cost will be calculated during checkout.
  • All shipping charges will be displayed before you complete your purchase at the checkout page. No hidden fees or surprises!

4. Order Tracking

Once your order is dispatched, you will receive an email confirmation along with tracking details. You can use the provided tracking number to track your order online via our delivery partner’s website. We also provide real-time SMS or email updates on the status of your delivery.

If you encounter any issues with tracking, please don’t hesitate to contact our customer support team at support@yourdomain.ae.

5. Delivery Partners

We work with trusted local logistics partners such as [Delivery Partner Names], who are well-known for their fast and reliable service. Our partners are committed to ensuring your order arrives on time and in perfect condition. We choose our delivery partners carefully, ensuring they adhere to our high standards of service and professionalism.

In the case of any unforeseen issues or delays, we will immediately notify you and work to resolve the situation in the best way possible.

6. Packaging

We take extra care to package your order safely and securely to avoid any damages during transit. All items are packed using high-quality, protective materials to ensure they arrive in perfect condition. Fragile items will be handled with added care and appropriately packaged for safe delivery.

If you receive a damaged product, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund as per our returns policy.

7. International Shipping

Currently, we only provide shipping services within the UAE. We are working to expand our services to include international shipping in the near future. If you require international delivery for a bulk order, please get in touch with our support team, and we will explore the best options for you.

For international shipping inquiries, please contact us at support@raydiance.ae.

8. Shipping Restrictions

Some products may be restricted or prohibited for delivery to certain areas due to regulations or logistical limitations. If this applies to your order, we will inform you immediately and provide options for resolving the issue.

We may also be unable to deliver to certain remote areas or regions due to delivery limitations. In such cases, we will work with you to offer alternative solutions or refunds if necessary.

9. Damaged or Lost Shipments

If your order is damaged during shipping or you suspect it has been lost, please notify us immediately. We will file a claim with the delivery partner and arrange for a replacement or refund as per our returns policy. Please provide any supporting evidence such as photos or a description of the damage to assist in the claim process.

10. Contact Us

If you have any questions or concerns about your order, shipping, or delivery process, please feel free to reach out to us:

We are always happy to help and ensure your experience is seamless.